Terms and Conditions for Rubbish Removal Kingston upon Thames
These Terms and Conditions set out the basis on which we provide rubbish removal and waste collection services in and around Kingston upon Thames. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company", "we", "us" and "our" refer to the waste collection and rubbish removal service provider supplying the services under these Terms and Conditions.
1.2 "Customer", "you" and "your" refer to the person, business or organisation requesting or using our services.
1.3 "Services" means rubbish removal, waste collection, clearance, loading, transportation, and lawful disposal or transfer of waste as agreed at the time of booking.
1.4 "Waste" means any materials, items, goods, junk, rubbish, debris or other substances to be collected and removed by us, excluding any prohibited or hazardous materials as defined in these Terms and Conditions or by applicable law.
1.5 "Booking" means a confirmed request for our Services, made via telephone, email, online form, or any other method accepted by us.
1.6 "Service Area" means the geographical area within which we normally provide our rubbish removal and waste collection services, including Kingston upon Thames and surrounding areas, as may be varied by us from time to time.
2. Scope of Services
2.1 We provide rubbish removal and waste collection services for domestic, commercial and other premises within our Service Area. This may include household waste, garden waste, office clearances, bulky items, and general non-hazardous rubbish.
2.2 The exact scope of the Services, including the estimated volume of waste, the type of waste, access details and any special requirements, will be agreed at the time of Booking based on the information you provide.
2.3 We reserve the right to refuse to collect any items that we reasonably believe to be hazardous, illegal, excessively heavy, unsafe to move, or outside the scope agreed at the time of Booking.
2.4 We will use reasonable care and skill when providing the Services, but we do not guarantee that any particular items will be reused or recycled, except as required by law and by our obligations as a licensed waste carrier.
3. Booking Process
3.1 You may request a quote or make a Booking by contacting us via our accepted communication channels. When making a Booking, you must provide accurate and complete information about the nature and quantity of the waste, the location, access restrictions and any other relevant details.
3.2 Any quote provided before we see the waste is an estimate only, based on the information you supply. We may revise the price upon arrival if the waste volume, type, or access conditions differ from those described at the time of Booking.
3.3 A Booking is confirmed only when we accept it and provide you with a confirmation, which may be by email, message or verbal confirmation. We are under no obligation to accept a Booking and may decline for any reason, including capacity, access or safety concerns.
3.4 You must ensure that a responsible person is present at the premises at the appointed time to grant access, confirm the items to be removed, and authorise any changes to the scope of the Services or charges.
4. Access and Customer Responsibilities
4.1 You must provide safe, reasonable and lawful access to the premises where the waste is located. This includes ensuring that driveways, entrances, corridors, stairways and collection points are clear and safe for our staff and vehicles.
4.2 If parking is required, you are responsible for obtaining any necessary permits or authorisations and for covering any parking costs, congestion charges or access fees, unless we agree otherwise in writing.
4.3 You must ensure that the waste presented for collection is clearly identified and separated from any items you do not wish to be removed. We will not be liable for removing items that were not intended for collection if they were presented in a way that would reasonably lead us to believe they formed part of the waste.
4.4 If access to the premises is unsafe, excessively restricted, or not as described at the time of Booking, we may refuse to carry out all or part of the Services, or charge additional fees to cover extra time, labour or equipment required.
5. Payments and Charges
5.1 Our charges are generally based on the volume and type of waste, the labour required, access conditions and any additional services requested. We will provide an estimated price at the time of Booking and confirm or adjust the price on site before commencing the work, where applicable.
5.2 Unless we agree otherwise in advance, payment is due in full upon completion of the Services, and must be made by an accepted payment method such as cash, debit card, credit card or other method notified to you.
5.3 For business Customers or larger jobs, we may require a deposit or full payment in advance, or offer payment terms subject to credit checks and written agreement. Any agreed credit terms will be set out separately and must be strictly adhered to.
5.4 All charges are quoted inclusive or exclusive of VAT depending on our status and the information provided at the time of Booking. Where VAT applies, it will be charged at the prevailing rate.
5.5 If you fail to pay any amount owed when due, we reserve the right to charge interest on the overdue sum at the statutory rate, and to recover any reasonable costs incurred in pursuing payment, including collection and legal costs.
6. Cancellations and Amendments
6.1 You may cancel or amend your Booking by contacting us within our stated office hours. We ask that you provide as much notice as possible so we can adjust our schedule.
6.2 If you cancel a Booking more than 24 hours before the scheduled collection time, no cancellation fee will normally apply, unless we have already incurred specific costs for your job that cannot reasonably be recovered.
6.3 If you cancel within 24 hours of the scheduled collection time, or if we attend the premises and are unable to carry out the Services due to circumstances within your control (including lack of access or the Customer not being present), we reserve the right to charge a reasonable call-out or cancellation fee to cover our costs.
6.4 Any requested changes to the Booking, such as a different date, time, or significant change in the amount or type of waste, may result in a revised quote and are subject to our availability.
7. Waste Types and Prohibited Items
7.1 We handle general non-hazardous waste. This may include household rubbish, furniture, appliances, garden waste, office waste and similar items, subject to any specific conditions agreed at the time of Booking.
7.2 We do not normally collect hazardous or specialist waste such as asbestos, clinical or medical waste, certain chemicals, solvents, gas cylinders, explosives, or any other items classified as hazardous under applicable regulations, unless we have expressly agreed in writing and are appropriately licensed and equipped to do so.
7.3 It is your responsibility to inform us in advance if any waste may be hazardous or require special handling. If we discover prohibited or hazardous items on arrival, we may refuse to handle them and may adjust the price or terminate the Services if we deem it necessary for safety or legal reasons.
8. Compliance with Waste Regulations
8.1 We operate in accordance with applicable UK waste management laws and regulations, including responsibilities associated with holding a waste carrier licence where required. We will transport and dispose of collected waste only at authorised facilities or via authorised third parties.
8.2 Upon request, we may provide evidence of our registration as a waste carrier, where applicable. You acknowledge that as the original producer or holder of the waste, you also have a duty of care to ensure your waste is transferred only to authorised persons and managed legally.
8.3 We may issue a waste transfer note or other documentation where required by law, and you agree to provide any necessary information to complete such documentation accurately.
8.4 We may record details of the waste collection, including date, location, approximate volume and description of waste to demonstrate legal compliance and for audit purposes.
9. Liability and Limitations
9.1 We will exercise reasonable care and skill when providing the Services. However, you acknowledge that our work may involve moving bulky or awkward items and operating within confined or cluttered spaces, which can carry inherent risks of minor damage.
9.2 We accept liability for direct loss or damage to your property caused by our negligence, up to a reasonable amount that reflects the value of the damaged item or the cost of repair, subject to the exclusions and limitations in these Terms and Conditions.
9.3 We will not be liable for any damage that arises from pre-existing defects, wear and tear, structural weakness, latent faults, or circumstances beyond our reasonable control, including inherent risks associated with moving heavy items through tight spaces.
9.4 Except where prohibited by law, we will not be responsible for any loss of profit, loss of business, loss of opportunity, indirect or consequential loss arising out of or in connection with the provision of the Services.
9.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot lawfully be limited or excluded.
10. Customer Indemnity
10.1 You agree to indemnify us against any claims, losses, damages, costs and expenses arising from:
a) Your breach of these Terms and Conditions.
b) Your failure to disclose hazardous or prohibited items.
11. Delays and Events Beyond Our Control
11.1 We will make reasonable efforts to attend your premises at the agreed time. However, arrival times are estimates and may be affected by traffic, weather, vehicle breakdowns, staff availability or other factors beyond our control.
11.2 If we are delayed or unable to attend on time, we will contact you as soon as reasonably practicable to arrange an alternative time or date. We will not be liable for any losses you may incur as a result of such delays, except where this is caused by our negligence or wilful misconduct.
12. Complaints and Disputes
12.1 If you are dissatisfied with any aspect of the Services, you should notify us as soon as possible so we can try to resolve the issue promptly.
12.2 We will investigate your complaint and may request further information, including photographs or written details. Where appropriate, we may offer a remedy such as a partial refund or corrective work, at our discretion and in line with our legal obligations.
12.3 If a dispute cannot be resolved directly between us, either party may seek legal or other professional advice. Nothing in this clause affects your statutory rights as a consumer, where applicable.
13. Data Protection and Privacy
13.1 We will collect and process personal information about you only to the extent necessary to manage your Booking, provide the Services, handle payments, comply with legal obligations and communicate with you about our services.
13.2 We will take reasonable steps to keep your personal data secure and will not sell or disclose it to third parties except where necessary to provide the Services, process payment, comply with the law, or where you have given your consent.
14. Variations to These Terms
14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your Booking will apply to that Booking, unless we agree otherwise in writing.
14.2 Any changes to the Services, charges or key terms will be confirmed to you before we proceed, where required by law or good practice.
15. Severability
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by any court or competent authority, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, except that if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in your local courts.
By proceeding with a Booking or using our rubbish removal and waste collection services, you confirm that you have read, understood and agree to these Terms and Conditions.
